Frequently Asked Questions (FAQs)
How come my order won't go through?
If your delivery date is unavailable, then either the delivery slots for that day are already sold out, or the stock is sold out and there is no delivery available.
Sign up to our emailing list to be the first to hear about our next Chunky Drop!
Can I place multiple addresses in one order?
Each order can only be delivered/shipped to one address. For multiple addresses/recipients, you will need to make multiple orders.
For over 10 recipients, you can contact us to discuss more about bulk orders here.
Will Chunky Cheesecakes be available at the markets?
Where else can I buy Chunky Cheesecakes?
Keep an eye our for our stockists page!
Which Sydney Metro suburbs do you deliver to?
Can I request a specific delivery time?
Unfortunately not! We cannot guarantee a specific time as our daily deliveries are mapped out to ensure the best route and efficiency. Orders will usually be delivered between 9am - 5pm. On busier days, they may be delivered past 5pm.
Upon delivery, our delivery drivers will contact the customer (multiple attempts if needed) and wait for a reasonable amount of time the at the delivery address.
If we aren't able to deliver your order in these circumstances, no refunds will be given and a re-delivery fee will occur.
How much is next day Sydney delivery?
Delivery is free if you order more than 2 tubs.
Is there a minimum order?
Yes, we have a minimum order amount of $32 (2 Cheesecakes).
Do you Deliver to Hospitals, Schools, Universities or Police stations?
Unfortunately, due to the nature of these locations having multiple entrances and thousands of people coming and going, there is a high chance of items getting lost once delivered so we do not accept orders to Hospitals, Schools, Universities or Police stations. If you do order to one of these locations, we cannot accept responsibility for packages that are lost once delivered.
Do you have any Gluten Free or Vegan options?
Unfortunately, none of our Chunky Cheesecakes are Gluten-Free or Vegan.
Do you have any Dairy Free options?
All our Chunky Cheesecakes contain dairy.
Are the Chunky Cheesecakes Halal?
Our Chunky Cheesecakes are not Halal.
Nut Allergy Information
Our products are made in an environment which contains nuts, there are no safe guards in place to strictly protect against cross contamination in regards to nuts. Some of our items also contain nuts. Please, if in doubt, do not take risk it if there is a risk of allergic reaction.